FREQUENTLY ASKED QUESTIONS
Everything you need to know about UROTEK
FAQ
Everything you need to know about UROTEK products, care, sizing and delivery — answered clearly.
Why choose UROTEK? Is the technology really effective?
UROTEK is not just apparel — it is wearable wellness engineering. Our garments integrate advanced fibre technologies such as Far-Infrared minerals and NanoZinc, developed with German textile engineering know-how and tested by accredited laboratories. The result is fabric that supports circulation, helps ease everyday fatigue, and gives you structural comfort throughout the day — technology you can actually feel, not just read about.
Will I feel hot wearing UROTEK in Malaysia's tropical weather?
Not at all — UROTEK was engineered specifically for hot, humid climates like Malaysia’s. Many of our pieces feature Q-Max cooling technology and a breathable 3-layer mesh construction that wicks moisture away quickly and keeps air circulating. Paired with our anti-odour finish, you stay cool, dry and fresh even on the most humid days.
How do I know if the size will fit me?
Our garments use ultra-stretch fabric and ergonomic tailoring designed to comfortably adapt to a wide range of body shapes — for example, many of our leggings and shaping pieces fit waist sizes from roughly 22″ to 42″ without squeezing or rolling up. That said, we always recommend checking the specific size chart on each product page, as fit can vary slightly between styles.
How should I wash and care for my UROTEK apparel?
UROTEK pieces are made to fit easily into your everyday routine — you can hand wash or machine wash them as you normally would. The one thing to avoid is fabric softener, as it can coat the fibres and reduce the effectiveness of the functional technology woven into the fabric. Skip the softener, and the rest is simple, no-fuss care.
Are your products 100% authentic? Where can I view them physically?
Yes — you are shopping at the official UROTEK flagship store, and every product is 100% authentic and backed by our patents. If you’d like to see and feel the quality in person, you’re warmly welcome to visit our official physical counter at ISETAN The Japan Store, Lot 10, Kuala Lumpur.
What makes UROTEK different from regular activewear or athleisure brands?
Most activewear is designed primarily to look good or perform during exercise. UROTEK goes further — every piece is engineered as a wellness tool first and a fashion piece second, combining functional fibre technology with everyday wearability. That means the same outfit that takes you through a workout can comfortably carry you through work, errands, and rest, all while quietly supporting your body.
How long does delivery take, and is my order protected?
Orders within Malaysia are typically processed within 1–3 business days and delivered by our trusted courier partners. Every order is trackable from the moment it ships, and our team is on hand via WhatsApp at +60 19-660 0359 if you have any questions about your delivery status.
Can I wear UROTEK garments for sports, work, and everyday occasions alike?
Yes — that versatility is exactly what UROTEK is designed for. Whether you’re heading to a workout, a long day at the office, or simply relaxing at home, the same functional fabric technology works quietly in the background, so one piece can comfortably move with you through very different parts of your day.
Do UROTEK fabrics lose their functional properties after repeated washing?
Our fibre technologies are engineered to be durable through regular wear and washing, and following the simple care guideline of avoiding fabric softener will help preserve their performance for the long run. With reasonable care, you can expect your UROTEK pieces to keep delivering the comfort and support they were designed for, wash after wash.
How do I get support if I have questions about sizing, orders, or product care?
We’re always happy to help — simply message us on WhatsApp at +60 19-660 0359, or reach out through our official Shopee storefront chat, and our team will guide you through sizing, order tracking, product care, or anything else you’d like to know.