Last Updated: 01 MAY 2025

Welcome to the official website of UROTEK VITALGLOW (M) SDN. BHD. 202401050316 (1596160-T).

These Terms and Conditions govern your access to and use of our website, products, and services. By using our site, you agree to be bound by these terms.

1. General Information

This website is operated by UROTEK VITALGLOW (M) SDN. BHD., located at:
LOT 12-12, LEVEL 12, MENARA K1, NO.1, JALAN 3/137C OFF OLD KLANG ROAD, KUALA LUMPUR

All references to “we”, “us”, or “our” refer to UROTEK VITALGLOW (M) SDN. BHD.

2. Use of Website

By accessing this site, you warrant that you:

Are at least 18 years old or using the site under parental supervision

Will use the website lawfully and in accordance with these terms

Will not misuse or tamper with the site’s operations, services, or data

3. Products and Orders

All products listed are subject to availability.

Prices are shown in [insert currency, e.g., MYR] and are subject to change without notice.

We reserve the right to cancel or refuse any order placed, especially if product information or pricing is incorrect.

4. Payments

We accept payments through trusted third-party payment gateways (e.g., FPX, credit/debit cards, e-wallets).

All transactions are secured and encrypted.

Payment must be received in full before order processing.

5. Shipping and Delivery

We ship orders to addresses within Malaysia (or your applicable regions).

Shipping fees and estimated delivery times are provided at checkout.

We are not responsible for delays caused by courier companies or external factors.

6. Returns and Refunds

Please refer to our Refund and Return Policy for detailed information.

Generally:

Returns are accepted within 7 days of receiving the product if unused and in original condition.

Refunds may be subject to inspection and processing time.

Certain items (e.g., health supplements, opened packaging) may not be eligible for return.

7. Intellectual Property

All content on this site, including logos, product images, text, and design, is the property of UROTEK VITALGLOW (M) SDN. BHD. and is protected by copyright laws. You may not reproduce or use any content without written permission.

8. Limitation of Liability

We are not liable for:

Any indirect, incidental, or consequential damages

Losses due to the use or misuse of our products

Website downtime or errors

Products should be used as directed. Always consult a healthcare professional before use if you have any concerns.

9. Privacy

Please review our Privacy Policy to understand how we collect and use your data.

10. Governing Law

These Terms and Conditions are governed by the laws of Malaysia. Any disputes arising will be handled in the appropriate Malaysian courts.

11. Changes to Terms

We reserve the right to update these terms at any time. Continued use of the site means you accept the updated terms.

12. Contact Us

If you have questions or concerns about our Privacy Policy or your data, contact us:

UROTEK VITALGLOW (M) SDN. BHD.
202401050316 (1596160-T)

Address:
LOT 12-12, LEVEL 12, MENARA K1, NO.1, JALAN 3/137C OFF OLD KLANG ROAD, KUALA LUMPUR

Email:
[email protected]

Phone:
+6013-2451268