Last Updated: 1 MAY 2025

Thank you for shopping with UROTEK VITALGLOW (M) SDN. BHD. 202401050316 (1596160-T).

We value your satisfaction and want to ensure a smooth return and refund process.

1. Eligibility for Returns

To be eligible for a return:

The product must be unused, unopened, and in its original packaging.

The return must be initiated within 7 days of receiving the product.

Proof of purchase (order number or receipt) must be provided.

We do not accept returns for:

Products that have been opened or used

Items returned after 7 days

Sale, promotional, or clearance items

Health or personal care items (due to hygiene reasons)

2. Return Process

To initiate a return, please contact our customer service at:

📧 Email: [[email protected]]
📞 Phone: [your contact number]

Provide your order number, reason for return, and photos (if applicable).
Our team will review and provide return instructions.

3. Shipping for Returns

Customers are responsible for return shipping costs.

We recommend using a trackable shipping service.

We are not liable for returned items lost in transit.

4. Inspection and Approval

Once your return is received:

We will inspect the item(s) within 3–5 working days

If approved, a refund will be processed via your original payment method

You will be notified via email about the refund status

5. Refunds

Refunds may take 5–10 business days to reflect in your account, depending on your payment provider.

We reserve the right to reject returns that do not meet the above conditions.

6. Damaged or Incorrect Items

If you received a damaged or incorrect item:

Contact us within 48 hours of delivery

Provide clear photos of the product and packaging

We will arrange a replacement or refund at no extra cost

7. Exchanges

We currently do not offer exchanges. If you need a different item, please return the original and place a new order.

8. Contact Us

For questions related to returns and refunds:

UROTEK VITALGLOW (M) SDN. BHD.
202401050316 (1596160-T)

Address:
LOT 12-12, LEVEL 12, MENARA K1, NO.1, JALAN 3/137C OFF OLD KLANG ROAD, KUALA LUMPUR

Email:
[email protected]

Phone:
+6013-2451268