Last updated: 1 MAY 2025

At UROTEK VITALGLOW (M) SDN. BHD. [202401050316 (1596160-T)], we value your privacy and are committed to safeguarding your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit or make a purchase from our website.

1. Information We Collect

a) Information You Provide to Us
When you make a purchase or register on our site, we may collect:

Full name

Billing and shipping addresses

Email address

Phone number

Payment information (processed securely)

Order details

b) Information Collected Automatically
When you access our website, we automatically collect:

IP address

Browser type

Pages visited

Time and date of access

Device information

Cookies and tracking data

2. Use of Your Information

We use your personal data for the following purposes:

• To process and fulfill orders
• To send transactional emails (e.g., order confirmation, shipping info)
• To improve customer service and website experience
• To send marketing and promotional messages (only if you opt-in)
• To comply with legal and regulatory requirements

3. Sharing of Your Information

Your data may be shared with:

• Third-party service providers such as payment processors and delivery partners
• Marketing tools (e.g., email marketing platforms, analytics tools)
• Government authorities when legally required

We do not sell, trade, or rent your personal data to third parties.

4. Cookies and Tracking

We use cookies and similar technologies to:

• Recognize your browser or device
• Remember your preferences and cart items
• Analyze traffic and improve performance

You can disable cookies via your browser settings, but doing so may affect site functionality.

5. Data Retention

We retain personal data for as long as needed to:

• Provide services
• Fulfill legal obligations
• Resolve disputes
• Enforce our policies

Order-related data may be retained for up to 7 years as required by law.

6. Your Rights

Depending on your location, you may:

• Access your data
• Request correction or deletion
• Object to processing
• Withdraw consent (for marketing)

Please email us if you’d like to exercise any of these rights.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data. All sensitive transactions are encrypted and processed through secure payment gateways.

8. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect data from minors.

9. Updates to This Policy

This Privacy Policy may be updated from time to time. Changes will be posted on this page with a revised “Last updated” date.

10. Contact Us

If you have questions or concerns about our Privacy Policy or your data, contact us:

UROTEK VITALGLOW (M) SDN. BHD.
202401050316 (1596160-T)

Address:
LOT 12-12, LEVEL 12, MENARA K1, NO.1, JALAN 3/137C OFF OLD KLANG ROAD, KUALA LUMPUR

Email:
[email protected]

Phone:
+6013-2451268